Privacy Policy

This Privacy Policy explains how (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit or make a purchase from sovgyn.com (the “Website”).

Information We Collect

Device and Usage Information

When you visit our Website, we may automatically collect certain information about your device and use of the Website, including:

• Web browser and device type;

• IP address and approximate location;

• Operating system and time zone;

• Cookies stored on your device;

• Pages and products you view;

• Referring websites or search terms; and

• Information about how you interact with the Website.

Order Information

When you make or attempt to make a purchase through the Website, we may collect:

• Your name;

• Billing and shipping addresses;

• Email address;

• Telephone number;

• Order and transaction details; and

• Limited payment-related information.

Complete payment card information is processed securely by the applicable payment service provider and is not stored directly on our servers.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;

• Process payments and arrange delivery;

• Provide invoices and order confirmations;

• Communicate with you regarding your order;

• Provide customer service;

• Detect and prevent fraud or unauthorized activity;

• Improve and optimize our Website;

• Comply with applicable legal obligations; and

• Send marketing or promotional communications where you have provided consent.

You may withdraw your consent to receive promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

How We Disclose Your Information

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business, including:

• Payment processors;

• Shipping and delivery providers;

• Website hosting and technical service providers;

• Analytics providers; and

• Customer service providers.

These service providers may only use personal information as necessary to perform services on our behalf and must comply with their applicable privacy and security obligations.

We may also disclose personal information when required by applicable law, a court order, a search warrant, or another lawful request. We may disclose information where reasonably necessary to protect our legal rights, customers, business, systems, or the public.

We do not sell personal information to third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee the absolute security of personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy;

• Process and maintain transaction records;

• Meet legal, tax, and accounting obligations;

• Resolve disputes; and

• Enforce our agreements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

Your Privacy Rights

Subject to the New Zealand Privacy Act 2020 and other applicable legislation, you may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate, incomplete, or misleading information;

• Provide a statement of correction if a requested correction is not made;

• Withdraw consent to certain uses of your information;

• Request deletion of information where appropriate and legally permitted; and

• Submit a complaint regarding how your personal information has been handled.

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before completing your request.

You may also be entitled to make a complaint to the Office of the Privacy Commissioner of New Zealand.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain user sessions, remember preferences, analyse Website performance, prevent fraud, and improve the shopping experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some Website features.

Where required by applicable law, we will obtain consent before using non-essential cookies.

Overseas Processing and Disclosure

Some of our service providers may process or store personal information outside New Zealand.

Before disclosing personal information to an overseas organisation, we will take reasonable steps to ensure that the recipient is subject to the New Zealand Privacy Act 2020, provides privacy safeguards comparable to those required in New Zealand, or is otherwise legally permitted to receive the information.

Where comparable safeguards do not apply, we will obtain authorization where required after informing the individual that the overseas recipient may not be required to protect the information in a manner comparable to New Zealand privacy law.

Personal information processed overseas may also be subject to the laws of the jurisdiction in which it is stored or processed.

Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any revisions will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Website or another appropriate method.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to submit a complaint, please contact us at:

Email: service@mail.sovgyn.com