We offer high-quality products for business and household use and wish you a pleasant shopping experience!

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Company Registration Information

sovgyn.com provides online general merchandise shopping services to customers in New Zealand. If you have questions or concerns regarding an order, payment, delivery, return, exchange, refund, or another customer service matter, please contact us through the following channel.

Customer Service Hours

Our customer service hours are:

If you contact us outside service hours, please leave a message. We will respond within 24 hours.

Messages received outside our regular service hours will be handled in the order received after customer service resumes. Response and resolution times may vary depending on the number of enquiries, public holidays, and the complexity of the matter.

Information to Provide When Contacting Us

To help us identify your issue and provide an appropriate solution efficiently, please include the following information whenever possible:

For delivery-related enquiries, please also provide the delivery address and tracking number.

Do not send your complete payment card number, account password, verification code, or other sensitive payment information through public or unofficial communication channels.

We may request limited information to verify your identity or order, but we will never ask for your account password, complete payment card details, or one-time verification codes.

Order and Delivery Enquiries

Orders are generally processed within 1–2 business days after payment is completed. After shipment, delivery is expected to take approximately 12–15 business days.

Available shipping methods, free-shipping eligibility, and applicable charges will be displayed at checkout. Delivery availability, charges, and estimated timeframes may vary for rural or remote addresses, outer islands, the Chatham Islands, and P.O. box addresses.

Customers must provide a complete and accurate delivery address, including the street number, unit number, suburb, city or town, region, and postcode.

We may use NZ Post, NZ Couriers, Aramex New Zealand, DHL, or another suitable local delivery provider. The final carrier will be selected according to the destination, product type, package details, and available logistics arrangements.

If you need assistance with an order status, tracking update, delayed delivery, or another delivery issue, please contact us by email and provide your order number and relevant tracking information. We will review the matter based on the specific circumstances.

Return, Exchange, and Refund Enquiries

Eligible products may be returned or exchanged within 14 days of delivery. Please contact customer service and confirm the applicable return or exchange procedure before sending a product back.

Returned products must be unused and undamaged and should include the original packaging, labels, accessories, manuals, and other included items whenever reasonably possible.

Approved refunds are generally processed within 7 business days and issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Klarna, or another payment service provider.

A shipping protection fee equal to 2% of the order amount may apply when the service is clearly displayed and accepted at checkout. Coverage details, exclusions, eligibility requirements, and applicable conditions are subject to the information displayed on the order page or provided by customer service.

Nothing in this policy excludes, restricts, or overrides any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.

Contact Us

For customer service assistance, please contact us at:

Email: service@mail.sovgyn.com