We offer high-quality products for business and household use and wish you a pleasant shopping experience!

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1. Agreement to These Terms

Welcome to sovgyn.com. sovgyn.com is an online general merchandise store serving customers throughout New Zealand. By accessing our Website, browsing products, placing an order, or completing a payment, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Before placing an order, please review the product details, price, shipping address, payment method, applicable taxes, and shipping information.

2. Products and Orders

sovgyn.com offers a variety of everyday general merchandise. Product names, images, descriptions, specifications, prices, and availability are based on the information displayed on the Website.

Due to differences in display settings, photography conditions, manufacturing processes, or product batches, slight variations in colour or appearance may occur.

Customers are responsible for providing accurate names, telephone numbers, email addresses, shipping addresses, billing information, and payment details. After successful payment, orders are generally processed within 1–2 business days.

Order acceptance and shipment are subject to system confirmation and product availability. If a product is unavailable, payment is not approved, or order details require verification, we may contact the customer, place the order on hold, or cancel it.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

3. Payment Methods

We accept:

Customers must use a payment method they are legally authorized to use. Payment approval is determined by the issuing bank, payment provider, or status of the relevant account.

sovgyn.com is not responsible for payment delays caused by a bank, payment provider, or customer account issue.

Unless otherwise clearly stated at checkout, transactions are processed in New Zealand dollars (NZD).

4. Shipping Policy

Orders are generally processed within 1–2 business days after payment confirmation. Once an order has been shipped, delivery is expected to take approximately 12–15 business days.

Delivery times may be affected by weather, public holidays, peak shipping periods, the destination, customs processing, carrier operations, rural or remote locations, and other circumstances beyond our reasonable control.

Free standard shipping is available for eligible products delivered to most New Zealand addresses. Additional charges or restrictions may apply to rural or remote areas, outer islands, the Chatham Islands, and P.O. box addresses.

Any applicable shipping charges will be displayed at checkout before payment is completed.

Orders may be delivered by:

The specific carrier will be selected according to the product type, destination, package details, and available shipping arrangements.

5. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged within 14 days of delivery.

Returned products must be unused, unwashed, and undamaged and should include the original packaging, labels, accessories, manuals, and related documentation whenever reasonably possible.

Customers must contact customer service and submit a request before returning a product. The request should include the order number, relevant product information, reason for the request, and photographs or videos where applicable.

Return and exchange requests are subject to review. Customer service will confirm the applicable procedure and provide the correct return address.

After a returned product has been received, inspected, and approved, refunds are generally processed within 7 business days. Refunds are issued to the original payment method.

The time required for the funds to appear may vary depending on the bank, credit card issuer, PayPal, Klarna, or another payment service provider.

Nothing in this policy excludes, restricts, or overrides any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.

6. Shipping Insurance

A shipping insurance fee equal to 2% of the order amount will be charged when the service is clearly displayed and accepted during checkout.

The coverage, eligibility requirements, exclusions, limitations, and claim procedures are subject to the information displayed on the order page or provided by customer service.

7. Customer Service

Our customer service hours are:

When contacting us about an order, payment, delivery, return, exchange, refund, or another after-sales matter, please provide your order number and relevant information so that we can process your request efficiently.

8. Applicable Law

These Terms of Service and any separate agreements relating to the services provided by sovgyn.com shall be governed by and interpreted in accordance with the applicable laws of New Zealand.

Nothing in these Terms excludes, restricts, or overrides any mandatory consumer rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.