Disclaimer and Service Policy

Welcome to sovgyn.com. We provide general merchandise and related delivery services to customers throughout New Zealand. By placing an order, making a payment, or using our services, you acknowledge that you have read, understood, and agreed to this Disclaimer and Service Policy.

Please confirm that the product information, shipping address, payment details, and order information are correct before completing your purchase.

1. Product Information Disclaimer

We make reasonable efforts to ensure that the product names, images, descriptions, specifications, sizes, colours, availability, and prices displayed on our Website are accurate.

However, actual products may differ slightly from the images displayed on the Website due to screen settings, photography conditions, manufacturing batches, or supplier updates. Product dimensions, colours, and appearance are subject to the product actually delivered.

If the Website contains an obvious error, we reserve the right to correct the information, adjust the price, or cancel the affected order before shipment. Where applicable, we will notify the customer of the correction or cancellation and process any required refund.

Nothing in this section limits any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand consumer legislation.

2. Orders and Payments

After an order is submitted, we may review the payment information, shipping address, product availability, and transaction risk. An order is considered confirmed only after payment has been successfully authorized and the order has been approved.

We may cancel or place an order on hold if:

• The product is unavailable;

• The displayed price is clearly incorrect;

• The shipping address cannot be serviced;

• Payment authorization fails;

• Order information requires additional verification;

• The transaction appears fraudulent or irregular.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing complete and accurate shipping information. Where permitted by law, additional charges or losses caused by an incorrect or incomplete address, refusal of delivery, failure to collect a package, or an undeliverable address may be the customer’s responsibility.

Unless otherwise clearly stated at checkout, transactions are processed in New Zealand dollars (NZD).

3. Shipping Information

Eligible products delivered to most New Zealand addresses receive free standard shipping.

Additional shipping charges or restrictions may apply to rural or remote areas, outer islands, the Chatham Islands, and P.O. box addresses. Any applicable shipping fees will be displayed at checkout before payment is completed.

Orders are normally processed within 1–2 business days, and estimated delivery takes approximately 12–15 business days after shipment. These timeframes are estimates and are not guaranteed delivery dates.

Delivery delays may occur due to weather, public holidays, peak shipping periods, customs processing, carrier operations, rural or remote destinations, or other circumstances beyond our reasonable control.

Orders may be delivered by:

• NZ Post;

• NZ Couriers;

• Aramex New Zealand;

• DHL;

• Another suitable local delivery provider.

The specific carrier will be selected according to the destination, product type, package details, and available logistics arrangements.

Once a package has been transferred to the carrier, its transportation and delivery will also be subject to the carrier’s applicable procedures.

If tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery location and contact the carrier. You may then contact us for reasonable assistance with the investigation.

4. Returns, Exchanges, and Refunds

Customers may request a return or exchange within 14 days of delivery.

Returned products must be unused, unwashed, and undamaged and should include their original packaging, labels, accessories, manuals, and other included items whenever reasonably possible.

Certain products may not qualify for change-of-mind returns or exchanges for health, hygiene, or safety reasons. Products that have been used, washed, damaged, altered, or returned with missing parts may also be ineligible.

These restrictions do not apply where the customer is entitled to a remedy because a product is faulty, unsafe, unsuitable for its intended purpose, or does not match its description.

Customers must contact customer service and obtain return authorization before sending a product back. Unauthorized returns may be delayed or refused where permitted by law.

After a returned product has been received, inspected, and approved, the refund will normally be processed within 7 business days and issued to the original payment method.

The time required for the funds to appear may vary depending on the bank, credit card issuer, PayPal, Klarna, or another payment provider.

Nothing in this section limits any mandatory return, repair, replacement, refund, or other consumer rights available under applicable New Zealand law.

5. Shipping Protection

A shipping protection fee equal to 2% of the order amount will be charged when the service is clearly displayed and accepted during checkout.

Its coverage, eligibility requirements, exclusions, limitations, and claim procedures are subject to the information displayed at checkout and in the order confirmation.

Customers should inspect their packages promptly after delivery. If a package is damaged or an item is missing or incorrect, customers should retain the packaging and shipping label and contact customer service with relevant photographs or videos.

6. Limitation of Liability

Except where responsibility cannot legally be excluded or limited, sovgyn.com will provide reasonable assistance with issues caused by carriers, payment systems, network failures, severe weather, natural disasters, government actions, strikes, or other circumstances beyond our reasonable control.

To the fullest extent permitted by applicable law, sovgyn.com will not be responsible for indirect, incidental, special, or consequential losses arising from such circumstances.

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights, remedies, guarantees, or liabilities under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.

7. Changes to This Policy

We may update this policy to reflect changes in our services, business operations, or legal requirements.

The revised policy will be posted on the Website with an updated effective date. Unless otherwise required by law, the revised policy will apply to orders placed after it takes effect.