Shipping and Delivery Policy

Thank you for shopping with us. This policy explains the shipping and delivery process for orders delivered within New Zealand.

Order Processing Time

All orders are generally processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, from 9:00 AM to 6:00 PM, excluding New Zealand public holidays.

Orders placed after 6:00 PM on Friday or during weekends and public holidays will begin processing on the next business day.

Delivery Time

Once shipped, orders generally arrive within 12–15 business days. Business days do not include weekends or public holidays.

Actual delivery times may vary depending on the destination, rural or remote location, carrier operations, customs processing, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Shipping Carriers

We may use the following carriers:

• NZ Post

• NZ Couriers

• Aramex New Zealand

• DHL

• Other suitable local delivery providers

The final carrier will be selected according to the destination, product type, package details, and available logistics arrangements.

Shipping Rates and Coverage

Eligible orders delivered to most New Zealand addresses may qualify for free standard shipping.

Shipping availability, free-shipping eligibility, and additional charges for rural or remote locations, outer islands, the Chatham Islands, and P.O. box addresses will be displayed at checkout.

Customers are responsible for providing a complete and accurate delivery address, including the street number, unit number, suburb, city or town, region, and postcode.

Customs, GST, and Import Charges

For orders shipped to New Zealand, customers may be responsible for applicable customs duties, Goods and Services Tax (GST), import entry fees, brokerage fees, or other charges imposed by New Zealand authorities or the carrier, unless these charges have already been collected at checkout.

Any taxes or charges collected during checkout will be clearly displayed before payment is completed. We recommend reviewing applicable import requirements before placing an order.

Customs processing may cause delays beyond the estimated delivery period.

Potential Delivery Delays

Although we strive to meet the estimated delivery time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions;

• Increased carrier shipping volumes;

• Customs processing or inspections;

• Rural or remote delivery locations;

• Incorrect or incomplete address information;

• Public holidays;

• Natural disasters or other major disruptions.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Tracking Your Order

After your order has been shipped, tracking information will be provided by email where available.

Tracking information may not update immediately. Please allow reasonable time for the carrier to scan and update the package status.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location and contact the carrier. You may then contact us for reasonable assistance with the investigation.

Returns

We accept eligible returns within 14 calendar days of delivery. Returned products must be unused and undamaged and should include their original packaging, labels, accessories, and proof of purchase whenever reasonably possible.

These conditions do not limit any rights or remedies available for faulty, unsafe, misdescribed, or unsuitable products under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.

For complete eligibility requirements and return instructions, please refer to our Return Policy.

Contact Information

If you have any questions about your order or this policy, please contact us:

Email: service@mail.sovgyn.com