Personal Information Collection and Use Policy

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide, operate, and improve our services. The information we may collect includes:

• Name;

• Mobile telephone number;

• Billing and shipping addresses;

• Email address;

• Order and transaction information;

• Limited payment-related information;

• Customs or import information where required for international delivery.

We will not collect personal information by unlawful or unfair means. Where required, we will inform you of the purpose of collection and the parties that may receive the information.

2. Use of Personal Information

We may use the information collected for the following purposes:

• Processing product orders and payments;

• Arranging shipping and delivery services;

• Providing order confirmations, invoices, and tracking information;

• Providing customer service and handling inquiries or complaints;

• Detecting and preventing fraudulent or unauthorized transactions;

• Meeting customs, tax, accounting, and other legal obligations;

• Improving the functionality, security, and performance of our Website.

We will only use personal information for the purposes for which it was collected or for another purpose authorized or permitted by applicable law.

3. Consent to the Collection and Use of Personal Information

Where consent is required, we will obtain your consent before collecting, using, or disclosing your personal information.

Consent to Collection and Use of Personal Information

Notice: You may refuse to provide personal information where providing it is optional. However, if you do not provide information necessary to process payment, fulfil an order, arrange delivery, or comply with applicable law, we may be unable to provide the relevant service.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, analyse Website traffic, prevent fraud, and improve the shopping experience.

Cookies are small data files stored on your device. You may configure your browser to refuse cookies or alert you when cookies are being sent.

Disabling certain cookies may affect the availability or performance of some Website features. Where required by applicable law, we will obtain consent before using non-essential cookies.

5. Data Encryption and Transmission Security

We take reasonable steps to protect information while it is being transmitted.

Our Website uses SSL/TLS encryption technology to establish a secure connection between your browser and our servers. This helps protect personal and payment-related information against unauthorized interception or access during transmission.

Complete payment card information is processed by the applicable payment service provider and is not stored directly on our servers.

6. Data Storage Security

We use reasonable administrative, technical, and physical security measures designed to protect stored personal information against unauthorized access, loss, alteration, misuse, disclosure, or destruction.

Depending on the nature and sensitivity of the information, these measures may include encryption, access controls, authentication procedures, system monitoring, secure backups, and periodic security reviews.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy;

• Process and maintain order and transaction records;

• Meet tax, accounting, customs, and other legal obligations;

• Resolve disputes; and

• Protect or enforce our legal rights.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

8. Your Privacy Rights

Subject to the New Zealand Privacy Act 2020 and other applicable legislation, you may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate, incomplete, or misleading information;

• Provide a statement of correction if a requested correction is not made;

• Withdraw consent where processing is based on consent;

• Request deletion of information where appropriate and legally permitted;

• Submit a complaint regarding how your information has been handled.

We may need to verify your identity before responding to a privacy request.

You may also be entitled to submit a complaint to the Office of the Privacy Commissioner of New Zealand.

9. Contact Information

If you have questions about this policy, wish to exercise your privacy rights, or would like to submit a complaint, please contact us:

Email: service@mail.sovgyn.com