We offer high-quality products for business and household use and wish you a pleasant shopping experience!

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Company Registration Information

sovgyn.com is a general merchandise store serving customers throughout New Zealand. We offer practical shopping options for household needs, everyday use, personal care, storage and organisation, and other daily essentials.

We value clear product information, efficient order processing, and responsive after-sales communication so that customers can shop with a clear understanding of our policies.

Order Processing and Delivery

After an order is placed and payment is completed, we generally require 1–2 business days to review, prepare, and arrange shipment.

Delivery usually takes approximately 12–15 business days after dispatch. Actual delivery times may vary due to product availability, delivery location, weather, public holidays, customs processing, carrier operations, and other circumstances beyond our reasonable control.

Orders may be delivered by NZ Post, NZ Couriers, Aramex New Zealand, DHL, or another suitable local carrier. The final carrier will be selected according to the destination, package details, product type, and available logistics arrangements.

Eligible orders delivered to most New Zealand addresses receive free standard shipping. Additional shipping fees or restrictions may apply to rural or remote addresses, outer islands, the Chatham Islands, and P.O. box addresses. Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Customers are responsible for ensuring that the delivery address is complete and accurate, including the street number, unit number, suburb, city or town, region, and postcode. This helps prevent delivery delays, returned packages, and failed delivery attempts.

Shipping Protection Service

A shipping protection service may be available for an additional fee equal to 2% of the merchandise value of the order. The fee, coverage, exclusions, eligibility requirements, and claim procedures will be displayed at checkout or included in the order confirmation.

Please inspect the package and its contents promptly after delivery. If you notice package damage, missing products, incorrect products, or another delivery issue, retain the original packaging, shipping label, and relevant photographs or videos, and contact us as soon as possible.

Where permitted by applicable law, additional costs or losses resulting from an incorrect address, refusal of delivery, failure to collect a package, or an undeliverable address may be the customer’s responsibility.

Returns, Exchanges, and Refunds

We provide a 14-day return and exchange request period, beginning on the date the package is marked as delivered.

Please contact customer service for authorization and instructions before returning or exchanging a product. Returned products must be unused and undamaged and should include the product, accessories, instructions, original packaging, labels, and other included items whenever reasonably possible.

Products that have been used, washed, damaged, altered, are missing accessories, or cannot be restored to their original condition for reasons unrelated to product quality may not qualify for a change-of-mind return or exchange.

These conditions do not limit any rights or remedies available for faulty, unsafe, misdescribed, or unsuitable products under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand legislation.

After we receive and inspect the returned product, we will process the refund or exchange according to the circumstances. Once approved, refunds are generally issued to the original payment method within 7 business days.

The time required for the funds to appear in the customer’s account depends on the processing policies of the bank, card issuer, PayPal, Klarna, or another payment service provider.

Whether original shipping charges, shipping protection fees, and return shipping costs are refundable for returns unrelated to product quality will depend on the circumstances of the order and applicable policies.

For defective products, shipping damage, missing items, or incorrect products, please provide clear photographs or videos with your request so that we can review the issue efficiently.

Payment and Customer Service

We accept the following payment methods:

Unless otherwise clearly stated at checkout, transactions are processed in New Zealand dollars (NZD).

Payment information is processed securely through the applicable payment service provider. We will never ask customers to provide complete card details, account passwords, or verification codes through unofficial communication channels.

Customer service is available Monday through Sunday from 9:00 AM to 12:00 AM New Zealand time. Messages received outside service hours will be answered within 24 hours.

You may contact us by email at service@mail.sovgyn.com.

To help us locate your order and process your request efficiently, please include your order number, the email address used to place the order, a detailed description of the issue, and any relevant photographs or videos when contacting us.